Super Electronic & Air Technics (Pvt) Ltd (hereinafter referred to as “SEAT Pvt Ltd”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of our customers and website visitors.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website, https://seatlk.com/, purchase products, submit enquiries, or request our services.
1. Who We Are
Our website address is: https://seatlk.com/
SEAT Pvt Ltd provides air conditioning sales, installation, maintenance, repair services, electrical products, electronics, home appliances, and other related technical solutions throughout Sri Lanka.
For questions regarding this Privacy Policy or your personal information, please contact us through our website’s Contact Us page.
2. Information We Collect
We may collect the following information when you use our website or services:
- Full name and contact details, including telephone numbers and email addresses.
- Billing and delivery addresses.
- Information about air conditioning products and services you request.
- Details of service requests, breakdown reports, installation requests, and maintenance enquiries.
- Product orders, transaction details, and payment-related information.
- Information submitted through website forms, customer enquiries, and other communication channels.
- Technical information such as IP addresses, browser types, and website usage information.
We only collect information that is reasonably necessary to provide our products and services, communicate with customers, and improve our business operations.
3. How We Use Your Information
We use the information collected for the following purposes:
- To respond to customer enquiries and service requests.
- To process product orders, payments, and deliveries.
- To arrange air conditioning installations, maintenance, and repairs.
- To register and manage customer service requests in our internal service management system.
- To schedule and coordinate service appointments with our technicians and service agents.
- To send SMS notifications and updates regarding registered enquiries, service requests, appointments, and order progress.
- To communicate important information about products, services, payments, and warranties.
- To improve our website, customer experience, and service quality.
- To comply with applicable legal and regulatory requirements.
4. Customer Enquiries and SMS Notifications
When a customer contacts SEAT Pvt Ltd by telephone, through our website, or through other communication channels, our team may record the relevant enquiry details in our internal management system.
Once an enquiry or service request has been registered, customers may receive an SMS notification confirming the registration or providing relevant updates.
Customers may also receive further notifications regarding service appointments, technician visits, order updates, or other service-related information.
We use the contact information provided by customers for these communication purposes.
5. Cookies
Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies may be used to:
- Remember customer preferences and website settings.
- Maintain shopping cart and checkout functionality.
- Support customer login and account features.
- Improve website performance and security.
- Understand website traffic and visitor behaviour.
Some cookies may be placed by third-party services integrated into our website.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including shopping cart and checkout functionality.
6. Comments and Contact Forms
When visitors leave comments or submit information through forms on our website, we may collect the information provided, including names, email addresses, telephone numbers, and message details.
We may also collect IP addresses and browser information to help prevent spam, protect our website, and maintain security.
Information submitted through contact and enquiry forms may be stored and used to respond to customer requests and provide the services requested.
7. Media and Uploaded Images
If you upload images or other files to our website, please avoid including sensitive personal information or unnecessary location data in those files.
Uploaded content may be accessible to authorized website administrators and relevant personnel who require it to provide our services.
8. Embedded Content from Other Websites
Our website may include embedded content from third-party websites, such as videos, maps, images, social media content, and other external resources.
Embedded content from other websites behaves in the same way as if you visited those websites directly.
These third-party websites may collect information about you, use cookies, and monitor your interactions according to their own privacy policies.
SEAT Pvt Ltd is not responsible for the privacy practices of external websites.
9. Who We Share Your Information With
We respect your privacy and do not sell or rent customers’ personal information to third parties.
However, we may share relevant information with trusted third parties when necessary to provide our products and services, including:
- Authorized service technicians and registered service agents for installation, maintenance, and repair work.
- Delivery and logistics partners for product deliveries.
- Banks, payment service providers, and financial institutions for payment processing and instalment facilities.
- SMS and communication service providers for customer notifications.
- Website hosting, security, and technical service providers.
- Government authorities or regulatory bodies when required by applicable law.
We only share information reasonably necessary for the relevant purpose.
10. How Long We Retain Your Data
We retain customer information only for as long as reasonably necessary to fulfil the purposes for which it was collected.
This may include retaining information for:
- Customer enquiries and service request records.
- Product purchases, invoices, and payment records.
- Installation, maintenance, repair, and warranty records.
- Customer communication and SMS notification records.
- Legal, accounting, tax, and business administration requirements.
The retention period may vary depending on the nature of the information and applicable legal requirements.
11. How We Protect Your Information
SEAT Pvt Ltd takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Access to customer information is restricted to authorized personnel and service partners who require the information to perform their assigned duties.
However, no internet-based system or electronic storage method can be guaranteed to be completely secure.
12. What Rights You Have Over Your Data
Subject to applicable laws, you may have the right to:
- Request access to the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Request deletion of personal information where legally permitted.
- Withdraw consent where processing is based on your consent.
- Object to certain uses of your personal information.
- Request information about how your personal data is being used.
Some information may need to be retained for legal, accounting, warranty, administrative, or security purposes.
To exercise these rights, please contact SEAT Pvt Ltd through our Contact Us page.
13. Third-Party Services
Our website may use third-party services and integrations to support online shopping, payment processing, website analytics, communication, and other business functions.
These services may process certain information according to their respective privacy policies and terms of service.
We encourage visitors to review the privacy policies of relevant third-party service providers.
14. Children’s Privacy
Our website and services are not specifically directed towards children.
We do not knowingly collect personal information from children without appropriate authorization or consent where required by applicable law.
If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to address the matter.
15. Changes to This Privacy Policy
SEAT Pvt Ltd reserves the right to update or modify this Privacy Policy when necessary to reflect changes in our business operations, website features, services, or applicable legal requirements.
Any changes will be published on this page with an updated revision date.
We encourage visitors to review this page periodically.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Super Electronic & Air Technics (Pvt) Ltd
Website: https://seatlk.com/
Address: No. 106/2, Sri Francis Molamure Mawatha, Kegalle, Sri Lanka.
Contact: Please visit our Contact Us page at https://seatlk.com/ to reach our team.
SEAT Pvt Ltd – Your Trusted Partner in Cooling Solutions.