At Super Electronic & Air Technics (Pvt) Ltd (SEAT Pvt Ltd), we are committed to providing quality products and reliable services to our customers.
This Refund, Return & Exchange Policy explains the conditions under which products purchased through our website or directly from our company may be returned, exchanged, or refunded.
By purchasing products or services from SEAT Pvt Ltd, customers agree to the terms outlined below, subject to applicable consumer protection laws in Sri Lanka.
1. Overview
Customers are requested to inspect their purchased products upon delivery or collection.
Return or exchange requests should generally be submitted within 7 days from the date of delivery or purchase, unless a different period is specified for a particular product or offer.
Products must meet the applicable return conditions outlined in this policy.
Nothing in this policy limits any rights or remedies available to customers under applicable Sri Lankan consumer protection laws.
2. Eligibility for Returns
To be eligible for a return, the following conditions generally apply:
- The product must be unused and in its original condition.
- The product should be returned with its original packaging, accessories, manuals, and other supplied items.
- A valid invoice, receipt, or proof of purchase must be provided.
- The return request must be submitted within the applicable return period.
- The product must not have been damaged due to improper handling, misuse, unauthorized repairs, or incorrect installation by the customer or an unauthorized third party.
All returned products are subject to inspection and verification by our technical or authorized staff.
3. Non-Returnable Products and Services
Certain products and services may not qualify for returns or refunds, except where required by applicable law.
These may include:
- Air conditioners and other appliances that have already been installed or used, except in cases of verified defects or other legally recognized grounds.
- Products damaged due to misuse, negligence, physical damage, or unauthorized modifications.
- Products with missing accessories, components, or original parts.
- Customized, special-order, or specially imported products where cancellation or return is not reasonably possible, subject to applicable law.
- Completed installation, maintenance, repair, and other technical services, except where the service was not properly performed or another remedy is required by law.
- Products specifically identified as non-returnable before purchase, where legally permitted.
4. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify SEAT Pvt Ltd as soon as possible.
When reporting an issue, customers may be requested to provide:
- Purchase invoice or order number.
- Photographs or videos showing the issue.
- Product model and serial number.
- A description of the problem.
Our technical team may inspect the product to determine the cause of the issue and the appropriate solution.
Depending on the inspection results and applicable warranty and consumer protection requirements, we may arrange:
- Product repair.
- Replacement with the same or an equivalent product.
- Refund of the eligible purchase amount.
- Another appropriate remedy.
Manufacturing defects and warranty claims will be handled according to the applicable manufacturer’s warranty and relevant legal requirements.
5. Refunds
Once a returned product has been received and inspected, we will notify the customer whether the refund request has been approved or rejected.
If approved, the refund will be processed through the original payment method or another mutually agreed payment method, subject to applicable payment provider procedures.
The processing time may vary depending on the bank, card issuer, payment provider, or financial institution.
Refunds will be calculated based on the amount eligible for refund after any lawful and applicable adjustments.
6. Late or Missing Refunds
If you have not received your approved refund:
- Check your bank account or payment statement.
- Contact your card issuer or payment provider to confirm whether the refund is pending.
- Contact your bank if further verification is required.
- If the refund is still not received, contact SEAT Pvt Ltd with your order number and refund confirmation details.
Our team will assist you in following up on the refund.
7. Sale and Promotional Products
Products purchased under promotional offers, discounts, seasonal sales, or special campaigns are subject to the same applicable consumer protection rights as regular-priced products.
Special promotional conditions may apply where clearly communicated before purchase.
Discounted or sale products are not automatically excluded from refunds or remedies for defective, incorrect, or non-conforming goods.
8. Exchanges
Exchanges may be considered in the following situations:
- The product received is incorrect.
- The product is confirmed to have a manufacturing defect.
- The product is damaged before delivery.
- Another exchange is approved by SEAT Pvt Ltd under the applicable return conditions.
All exchanges are subject to product availability, inspection, and applicable warranty conditions.
For exchange requests, please contact our customer service team with your invoice or order details.
9. Air Conditioner Installation and Technical Services
Air conditioner installations, maintenance, repairs, and other technical services provided by SEAT Pvt Ltd are handled separately from physical product returns.
Once a service has been completed, any complaint regarding workmanship, service quality, or technical issues will be reviewed by our service division.
If a service issue is confirmed, appropriate corrective action may be arranged.
Installation charges, transportation charges, additional materials, and other service-related expenses will be assessed according to the agreed quotation and applicable terms.
10. Order Cancellation
Customers who wish to cancel an order should contact SEAT Pvt Ltd as soon as possible.
Order cancellations may be accepted before dispatch, delivery, or commencement of installation, depending on the order status.
For orders that have already been dispatched, delivered, specially ordered, or installed, cancellation requests will be reviewed according to the applicable return conditions and consumer protection requirements.
Any eligible refund will be processed after verification.
11. Return Shipping and Transportation
Customers should contact SEAT Pvt Ltd before sending any product back.
The return address and transportation arrangements will be provided by our team.
Where a return is required because of an incorrect product, verified delivery damage, or a qualifying product defect, the responsibility for reasonable return transportation costs will be determined in accordance with applicable law and the circumstances of the case.
For voluntary returns that are permitted, transportation costs may be the responsibility of the customer where legally permitted and agreed in advance.
Customers are advised to use a reliable transportation service and retain proof of dispatch.
12. Gifts and Special Purchases
For products purchased as gifts, the original purchaser may be required to provide the invoice or proof of purchase when requesting a return or refund.
Any approved refund will generally be made to the original purchaser or through the original payment method, subject to applicable payment provider requirements and consumer protection laws.
13. Warranty and Manufacturer Support
Products supplied by SEAT Pvt Ltd may carry manufacturer or supplier warranties depending on the product, brand, and applicable warranty conditions.
Warranty claims will be handled according to the relevant warranty documentation.
Warranty coverage may vary depending on product type, installation conditions, usage, and manufacturer requirements.
This policy does not replace or reduce any applicable manufacturer’s warranty or statutory consumer rights.
14. Contact Us
For questions regarding product returns, exchanges, refunds, order cancellations, or service complaints, please contact our team.
Super Electronic & Air Technics (Pvt) Ltd
Address: No. 106/2, Sri Francis Molamure Mawatha, Kegalle, Sri Lanka.
Website: https://seatlk.com/
Please visit our Contact Us page to submit your request or contact our customer service team.
SEAT Pvt Ltd – Your Trusted Partner in Cooling Solutions.